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FAQs

Didn't find the answer to your question here? Feel free to contact us at support@jensmiley.com.

Shipping & Delivery

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.


It's difficult to predict the shipping times. You can ​follow our product manufacturing times and add an additional time for shipping on top of them​:

Shipments from US Shipments from EU
T-shirts 2-7 days 2-7 days
Coffee mugs 2-5 days 2-5 days
Water bottles 2-5 days
Leggings 2-7 days 2-7 days
Backpacks 2-7 days 2-7 days
Tote Bags 2-7 days 2-7 days

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@jensmiley.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@jensmiley.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@jensmiley.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

We do not offer any exchanges and refunds are only offered to customers that received damaged or the wrong items. If you have any questions about our policy, please fill free to reach out to support@jensmiley.com

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@jensmiley.com with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@jensmiley.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

If you receive a misprinted/damaged/defective item, please send an email to support@jensmiley.com within 2 weeks after the product has been received. If you accidentally provide an address that is considered insufficient by the courier, you will be liable for reshipment costs once we have confirmed an updated address with you. If you notice an issue on the products or anything else on the order, please let us know by sending an email to support@jensmiley.com.

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