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Jen Smiley Products
You’re awake now, why not show it? Shop our team’s favorite Wake Up and Read the Labels gear and rep the lifestyle!
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AMAZIN' Sweatshirt
Regular price $49.00 USDRegular priceUnit price / per -
Wake UP! White glossy mug
Regular price From $15.00 USDRegular priceUnit price / per -
Wake UP! Tote bag
Regular price $30.00 USDRegular priceUnit price / per -
Wake UP! Stainless Steel Water Bottle
Regular price $35.00 USDRegular priceUnit price / per -
Wake UP! Ladies' short sleeve t-shirt
Regular price $40.00 USDRegular priceUnit price / perSold out -
Wake UP! Backpack
Regular price $60.00 USDRegular priceUnit price / per -
Wake UP! Black (Logo) Yoga Leggings
Regular price $55.00 USDRegular priceUnit price / per -
I feel amazin' Sweatshirt
Regular price $49.00 USDRegular priceUnit price / per -
Wake UP! Navy (!) Yoga Leggings
Regular price $55.00 USDRegular priceUnit price / per -
Wake UP! Blue (!) Yoga Leggings
Regular price $55.00 USDRegular priceUnit price / per -
Wake UP! Navy (Logo) Yoga Leggings
Regular price $55.00 USDRegular priceUnit price / per -
Wake UP! Blue (Logo) Yoga Leggings
Regular price $55.00 USDRegular priceUnit price / per -
Wake UP! Black (!) Yoga Leggings
Regular price $55.00 USDRegular priceUnit price / per
Shipping and Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid 10] When will I get my order?
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
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Shipments from US | Shipments from EU |
T-Shirts | 2-7 days | 2-7 days |
Coffee mugs | 2-5 days | 2-5 days |
Water bottles | 2-5 days | |
Leggings | 2-7 days | 2-7 days |
Backpacks | 2-7 days | 2-7 days |
Tote bags | 2-7 days | 2-7 days |
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@jensmiley.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@jensmiley.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@jensmiley.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What's your return policy?
We do not offer any exchanges and refunds are only offered to customers that received damaged or the wrong items. If you have any questions about our policy, please fill free to reach out to support@jensmiley.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@jensmiley.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@jensmiley.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
If you receive a misprinted/damaged/defective item, please send an email to support@jensmiley.com within 2 weeks after the product has been received. If you accidentally provide an address that is considered insufficient by the courier, you will be liable for reshipment costs once we have confirmed an updated address with you. If you notice an issue on the products or anything else on the order, please let us know by sending an email to support@jensmiley.com.